“To transform the operations of the public sector, leaders will need both courage and creativity. Government unions and contractors alike will be uncomfortable. The question is whether to prioritize the needs of the existing system or the needs of the public it is supposed to serve.” @pahlkadot

“A smarter approach is for governments to hire people with the skills to master critical technology systems. @GovWesMoore of Maryland has replaced some contractors with staff members to oversee the state’s public benefits system, saving millions and building a more user-friendly system at the same time.” @iamwesmoore