True story: For a decade, I had Comcast’s number saved as ‘Comcast Sucks’. @DecagonAI makes customer experiences delightful, with near instant response times while cutting support costs by 50-80% (and often doubling NPS!). Personally I've never been more excited about customer support, the first $500B market ready to be disrupted end-to-end with AI. We at @a16z are thrilled to co-lead their Series C and @steph_zhang, @kimberlywtan and I can't wait to partner more deeply with @thejessezhang and @AshwinSreenivas! They move faster and know how to harness value from LLMs better than anyone. Congrats and LFG!