1/ I’ve always believed that entrepreneurs should *build their brand through the lens of their customers.* Most founders do the exact opposite.

Thanks to the Partnership for New York City for putting on these forums! #vote cc @robspeyer

Come for community, stay for @emmzaoui’s epic challah. 👌✨

We need Jessie Tisch @NYPDPC as Mayor!

Huge congrats to @_MomentHQ on the Series B and big welcome to Jan Hammer and @IndexVentures! Has been amazing to partner with @djacksonparker, @ammersoliman and Dean Hathout alongside @mandrusko1 over the past 2 years since leading the Series A here at @a16z!

For many years the technology culture at most large financial institutions had been "if it wasn't built here, we're not interested." This POV has been changing over the past few years but AI is radically accelerating this shift. In @FortuneMagazine, I talked about how AI is pushing financial institutions to rethink where they build vs. buy with the most forward leaning firms standing to benefit from radically improved cost structures, more efficient labor forces, and better client experiences.

What if the biggest lever to fixing healthcare isn’t clinical, but operational? I sat down with Tennr’s @TreyHolterman & Camber’s Christophe Rimann during NYTW to talk broken referrals, denied claims, and how AI, data, and automation can finally solve them. Link to our convo below 👇

0/🚨 AI companies behave differently from traditional SaaS companies, and founders consistently ask us how AI companies are adapting and breaking out. After talking to hundreds of AI companies over the past few years, we think that there are a few emerging principles for building enduring enterprise AI businesses 👇

True story: For a decade, I had Comcast’s number saved as ‘Comcast Sucks’. @DecagonAI makes customer experiences delightful, with near instant response times while cutting support costs by 50-80% (and often doubling NPS!). Personally I've never been more excited about customer support, the first $500B market ready to be disrupted end-to-end with AI. We at @a16z are thrilled to co-lead their Series C and @steph_zhang, @kimberlywtan and I can't wait to partner more deeply with @thejessezhang and @AshwinSreenivas! They move faster and know how to harness value from LLMs better than anyone. Congrats and LFG!

We are still so early in the adoption of AI. Despite being one of the more human capital intensive industries, many of the core functions across financial services still run on Excel, let alone enterprise software. The opportunity for AI is massive.