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Star
CEO of OKX, building the product since 2013. Crypto will eat the world, self custody is the future. Tweets not financial advice.
Apologies for the inconvenience, and thank you for your continued patience. Our team is actively reviewing your case, and it remains a priority. We also previously sent you a Request for Information (RFI). Your prompt response to the questions in that request would be greatly appreciated, as it will help us move forward more efficiently.

mert | helius.dev24.7. klo 23.32
Now it's locked for 60 days with 0 information given
Get all your shit off OKX as quickly as possible

23,25K
More stable coin will come to the unified orderbook soon👍

OKX17.7. klo 07.30
Ready to trade? No need to pick between USD or USDC.
Unified USD Orderbook now live on OKX in the US, Singapore, UAE & Bahamas 🇺🇸🇸🇬🇦🇪🇧🇸
31,69K
For more than a decade, OKX has regarded the security of our clients' assets and accounts as our lifeline. We have never lost or misappropriated a penny of our users' money. We have always insisted on full compensation for customer losses caused by the negligence of the platform. There are a lot of facts and examples in the past. Some people are trying to use compliance risk control to FUD OKX platform security, and we will fight back with better products and customer service, and a series of major product releases are on the way!
The OKX team is working day and night to reduce the disruption of false positives to users. The general situation is as follows:
1. Only about 1% of users will receive inquiries about the source of funds or information about the work and residence in the past years. 99% of users are not disturbed in any way
2. The reason for false positives is generally as follows: I have used a browser or VPN to access the dark web, such as TOR; A single device logs in to multiple accounts abnormally; user names and duplicate names of certain sanctions or politically exposed persons, etc.; On-chain deposits and withdrawals are somehow related to the coin laundering address or protocol, etc
3. These specific inquiries are not for the purpose of collecting users' private information, nor are they intended to cooperate with any judicial investigation, but only to clarify the facts and ensure that the platform is not misused.
4. Users only need to provide truthful information in order to complete these inquiries. Your assets and account security will not be affected in any way, and there will be no situation where users will not be allowed to withdraw! There are only a very few cases where the platform freezes withdrawals, which are generally due to judicial freezing, related to terrorist finance, drug trafficking, sanctions, etc.
5. We will improve the accuracy of the system and the user inquiry experience as soon as possible. You are also welcome to give us feedback at any time!
Apologies again for the inconvenience!

Star5.7. klo 11.13
Dear Users,
We apologize for any inconvenience this may cause. We recognize that there are still problems such as a high rate of false positives and poor experience in the information collection process in the process of compliance risk control and operation execution. The OKX team is working hard to optimize the relevant processes and strive to improve them as soon as possible.
Here, I would like to briefly explain to you what "compliance and risk control" means as a global cryptocurrency trading platform. What is the actual impact on users?
The core goal of compliance risk control is to ensure that the platform is not used to engage in any illegal activities, including terrorist financing, human trafficking, drug trading, money laundering, fraud, market manipulation, insider trading, etc., so as to meet the legal compliance requirements of regulators around the world.
For OKX, compliance and risk control starts with internal employees. We adhere to the principle of "zero tolerance" for the publication of false information, insider trading, infringement of the interests of customers, etc., and promptly detect violations through various internal control mechanisms and deal with them decisively.
At the customer level, compliance risk control covers modules such as KYC, transaction monitoring, sanctions list detection, and market manipulation monitoring. Our system combines authoritative third-party databases with internal behavioral analysis models to identify potentially risky accounts. Once it is confirmed that the account has violated the law or violated the Platform Agreement, we may take the following measures, including but not limited to: issuing warnings, requesting additional information and materials, suspending certain functions, or even removing the account. In the rare case of sanctions, terrorist activities, etc., we are legally obliged to freeze the relevant assets.
One of the biggest challenges to global compliance today is "false positives" – where normal users are mistaken as risky. Even with the most advanced databases and technologies in the industry, it is difficult to determine with 100% accuracy whether an account is compliant. Service providers of all kinds tend to adopt an "aggressive identification" strategy, and regulators tend to support more prudent risk control by platforms. That's why sometimes users receive additional requests for information from the compliance department when their identities are fully compliant and their behavior is normal — as if to "prove that your dad is your dad."
Platforms typically rate customers for risk based on a number of factors. For a very small number of accounts that are rated as high risk, further source of funds investigations may be conducted. For example, if a user uses a banned region VPN, Tor browser, or has potential ties to a sanctioned country/political figure, they may be asked to provide additional documents such as proof of address, past residence and work information, etc.
With more than 600 compliance teams and risk control teams around the world, OKX is committed to meeting regulatory requirements while more accurately identifying and removing malicious actors, while minimizing the false positive rate and disrupting law-abiding users.
However, it is undeniable that "misjudgment" cannot be completely eliminated in any compliance system. We are also continuously optimizing the process experience for users to submit materials after triggering risk control. If you are asked to provide information such as your source of funds, proof of address, and historical employers, don't worry, just be truthful. As long as you do not engage in any illegal activities, the security of your account and funds will not be affected. All user materials are subject to strict data rights control and privacy protection, in line with the legal standards of each country. If the platform leaks the customer's privacy without authorization, it will have to bear extremely serious legal consequences.
Our customer service team is available around the clock to provide you with support and answers. We thank you for your understanding and support, and are committed to continuous improvement to bring you a safer and more professional service experience.
1,28M
@mia_okx @Mercy_okx @Haiteng_okx @okxchinese is always available to answer your questions!

Ice_snow5.7. klo 11.27
The gap between OKX and Binance
It is the gap in the consciousness of workers
I encountered a problem with the deposit and withdrawal of the gold frozen card in Binance, and Sisi replied to me responsibly and reassured me not to worry about @sisibinance
At OKX, no one on OKX has anyone on OKX, whether it's my suggestion or my account being frozen
I kind of put millions there, but because I don't have traffic, it doesn't help their KPIs, so I never find this person there
From a product perspective, I prefer OKX's pragmatism
But why OKX is not as good as Binance, I think the main employees at OKX are all workers with a worker mentality, it is difficult to have a sense of owner, and if you can't be the master, you are too petty, and more is better than less
@star_okx @okxchinese
13,68K
Fifteen years ago, Satoshi Nakamoto introduced the world to a peer-to-peer electronic cash system. Today, billions benefit from the crypto industry, driven by Bitcoin’s core values of fairness and transparency.
It is deeply disappointing to witness unjustified discrimination against an EU member state that has been early in regulating crypto, upholds some of the highest standards for crypto regulation—simply because it is proactive and agile.
At OKX, we established our Malta entity in 2018, inspired by the visionary “Blockchain Island” strategy. Over the past seven years, we have built one of the most robust compliance frameworks in the industry, including:
1. Comprehensive KYC: Every OKX user globally must complete full identity verification, including residential ID, liveness-verified selfie, and—in the EEA—proof of address, in line with local regulations. Unlike many other platforms, OKX does not permit simplified due diligence for “small transactions.”
2. 100% Transaction Monitoring: All global transactions are monitored using a hybrid system that combines third-party vendors and in-house behavioral analytics. We are one of the largest users of Chainalysis tools.
3. Strict Sanctions Compliance: We enforce both name-based and transactional sanctions screening to ensure that no sanctioned individual can access our services.
4. Proactive Web3 Risk Controls: Beyond our obligations, we have built real-time on-chain monitoring to protect users of the OKX Web3 Service—even though it is a self-custody solution and not legally subject to most global compliance regimes.
5. Global Law Enforcement Cooperation: We actively collaborate with partners like Tether and law enforcement agencies. Most recently, we contributed to the largest-ever seizure of scam-related crypto funds, as announced by the U.S. Department of Justice.
OKX has resolved historical issues with the U.S. DOJ and other regulators. We remain fully committed to strengthening our compliance effectiveness, earning the trust of both global users and regulators.
Stay compliant. Stay innovative. Stay responsible.

CoinDesk30.6.2025
CRYPTO REGULATION: Some people think Malta is nimble and innovative when it comes to Europe’s new MiCA regime; others say the island offers a fast track to regulatory arbitrage, @IanAllison123 and @camomileshumba report.
118,4K
Full of energy, Brad!

Formula 127.6.2025
“What a rush!”
Brad Pitt feels the full force of F1 machinery at the Circuit of the Americas 🤩
#F1 @McLarenF1 @SkySportsF1
14,71K
Happy Eid al-Adha. I wish you health, peace and happiness with your loved ones. 🌙

OKX TR6.6.2025
On these special days when we experience the unifying spirit of the holidays, we wish you a Feast of Sacrifice full of health, peace and happiness with your loved ones. 🥰
Happy Eid al-Adha. ❤️💫

22,83K
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